FAQ

ARE YOUR PLUGS SOLD INDIVIDUALLY OR IN PAIRS?
All our plugs are sold as a pair, unless otherwise stated in the product description.
If you require a only one plug please please email us and we will set up a custom order for you.

DO YOU SHIP TO WHERE I LIVE?
Yes we ship Worldwide.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal and credit/debit cards.

DO I NEED PAYPAL TO MAKE A PURCHASE?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

WHERE DO I ENTER MY DISCOUNT CODE?

Discount / Coupon codes are entered at checkout. Only one promotion or discount can be used per order. From time to time we offer discounts / special offers as advertised on social media. If a coupon code is required it must be applied at the time of ordering as it cannot be applied afterwards. Orders placed prior will not qualify for the discount. We will not accept order cancellations for the sole purpose of re-ordering to obtain the discount/special offer. If this occurs the order will be cancelled as it is unfair for others that ordered around the same time and we must be fair to everyone. 

HOW LONG WILL MY ORDER TAKE?

Most of our plugs are made to order which takes 2 to 3 weeks before shipping.
Ready made plugs are shipped in 2-5 business days.

HOW LONG DOES DELIVERY TAKE?

Depending where you are in the world will alter the shipping time.

Orders from Australia will usually arrive within 3-7 days after being shipped.


Overseas orders normally take 11-35 business days to arrive after being shipped.

CAN I TRACK MY ORDER?
All orders are shipped by regular post within Australia or international airmail.
If you would like tracking please select tracked shipping at checkout.

If you do not purchase tracking you will not be providing with a tracking number. We are not responsible for lost/missing parcels if tracking is not purchased and will not refund under any circumstances.

HOW MUCH DOES SHIPPING COST?
Shipping costs are generated in the cart.
Australian orders start from $4.00 AUD
Overseas orders start from $5.00 AUD

CAN I RETURN MY ITEMS?
Unfortunately we do not accept returns under any circumstances.
This is due to hygiene reasons. Please ensure that you purchase the correct size.

All images on our site are for example purposes only.

Plugs pictured are usually 20mm and above. Please note that plugs below 14mm (9/16") may be less clear due to the image being shrunk down to a small size.

Once your order has been placed it can not be changed.
Please always double check the size you require and make sure you order the correct amount.

WHAT CURRENCIES DO YOU ACCEPT?
All prices are in AUD.

All our transactions are processed through Paypal.
This allows us to accept all currencies safely and securely.

Please note that currency conversion rates are generated by Paypal and we have no control over this.
Other currency converters such as XE.COM should give you a rough estimate of the conversion rates but are not exact.

DO YOU DO SPONSORSHIPS?
We are not currently accepting sponsorships.

DO YOU DO WHOLESALE?
We are not currently accepting wholesale orders of any type.

ORDER QUERIES?

If you have a question regarding an order you have placed.
Please email us at hello@wtfplugs.com with the following information (Which can be found from your confirmation email).

- Your Full Name

- Your Paypal email address

- Date of purchase

- Please provide a detailed description of your query/problem

HOW CAN I CONTACT WTF PLUGS?
If you have any other questions please contact us at wtfplugs@gmail.com